The World’s First End-to-End
Plaform for Cities, Powered by AI
LENS is the world’s first AI-powered Citizen Experience platform, designed not just to collect feedback, but to transform it into real action and better living. From mobility and healthcare to culture and digital services, LENS listens, learns, and helps cities respond faster and more wisely.
Transforming Cities Through Active Voices
What makes LENS unique is its ability to activate the full potential of citizens — especially those who want to contribute but often remain unheard.
With personalized engagement, real-time feedback, and journey mapping, cities can finally co-create with the people, not just for them.
This is not just innovation.
This is a movement for a better life.
Benefits for Citizens
- Your voice is heard – without red tape or waiting
- Access to city services via a user-friendly mobile app
- Faster issue resolution and real-time updates
- Participate in shaping local policies and initiatives
- Transparent insight into city decisions and priorities
Benefits for Local Government
- Real-time understanding of citizen needs and concerns
- Automated analysis and insight through AI
- Centralized system for handling complaints and initiatives
- Improved efficiency of public services
- Stronger trust through transparent, two-way communication
One Platform for a Better City
Centralized profile of every citizen’s feedback, requests,
and interactions.
LENS uses smart analytics and segmentation to help you understand what your users want – even before they say it.
Modern cities no longer manage people – they engage them
Experiences shape how people perceive their communities, influencing decisions about where to live, work, and raise families.
Each resident has unique needs—safety, accessibility, mobility, and community support are universal, but priorities vary significantly based on lifestyle, demographics, and individual circumstances
Build Trust and Satisfaction with Real-Time Insights
LENS is designed to help cities and municipalities engage more meaningfully with citizens.
Through real-time feedback and a focus on understanding both immediate and underlying needs, LENS offers a comprehensive approach to improving community satisfaction and trust.
AI-Driven Services for a Better Community
LENS is the first platform in the world developed end-to-end specifically for cities, with complete support from artificial intelligence at every stage of the process – from automated journey map creation to survey development and actionable recommendations.
- Are you providing efficient, accessible services that truly address what matters most to your citizens?
- Do they feel connected to their community and supported by the systems in place?
- In an ever-evolving world, how can you adapt policies to improve the quality of life for all?
Enhance Community Trust with Real-Time Engagement
LENS is designed to help cities and municipalities engage more meaningfully with citizens. Through real-time feedback and a focus on understanding both immediate and underlying needs, LENS offers a comprehensive approach to improving community satisfaction and trust.
Citizen Journey Map
The Citizen Journey Map serves as the core of our system, designed to configure all citizen touchpoints effectively.
- It enables automated creation of journey maps aligned with available public services, allowing cities and municipalities to gain a comprehensive view of the citizen experience across every interaction.
By mapping the journey seamlessly, LENS identifies critical areas for improvement, empowering local governments to proactively enhance the quality of life, accessibility, and satisfaction for every citizen.
Survey Builder
The Survey Builder module in LENS allows you to create surveys quickly and effortlessly – fully automated and powered by artificial intelligence.
Designed for maximum efficiency, this module generates relevant questions and structures the survey to capture the most valuable feedback, all with a single click. Using advanced AI algorithms, Survey Builder analyzes the context and objectives of the survey, creating personalized questions that best fit your needs.
- This enables you to quickly gain in-depth insights into the perspectives of citizens, customers, or employees without spending additional time on survey planning and design.
Sentiment Analysis
The Sentiment Analysis module in LENS provides deep insights into the emotions and attitudes of your citizens, customers, or employees, helping you understand their true experience at any given moment.
- Powered by advanced artificial intelligence, this module analyzes the tone and content of feedback, identifying positive, neutral, and negative sentiments to give you a clear picture of overall satisfaction and areas needing improvement.
Through easy-to-read visualizations and comprehensive dashboards, the LENS Sentiment Analysis module allows you to monitor sentiment shifts in real-time, identify key satisfaction or dissatisfaction points, and respond promptly to ensure positive experiences for all stakeholders.
Segmentation rule engine
The Segmentation module in LENS enables precise targeting and personalized communication with citizens through an advanced rule engine system.
With this module, you can segment citizens based on various parameters such as demographic data, geographic location, engagement level, or specific needs. This approach allows for tailored survey distribution and targeted feedback collection, ensuring each questionnaire is relevant and achieves high response rates.
Business Processes
LENS offers an advanced Business Processes module with integration to Flowable BPMS (Business Process Management System), enabling full digitalization of public service processes and support for internal workflows in municipal administration
and city enterprises.
This integration allows for process automation and management with high efficiency, transparency, and regulatory compliance.
- The Business Processes module provides a catalog of processes developed in accordance with Financial and Management Control (FMC) 2.0 guidelines, ensuring alignment with best practices in public resource management.
- Additionally, LENS supports the ISO 18091 standard, specifically designed for cities, ensuring high quality and compliance with international standards in delivering citizen services.
With LENS, cities can monitor, manage, and optimize key processes in real-time, offering flexibility and continuous improvement in line with citizen needs and the demands of modern governance.
Analytics and Dashboard
The Analytics and Dashboard module in LENS provides the mayor and city administration with real-time insights into citizen satisfaction levels at any moment.
Thanks to this advanced system, the platform collects and analyzes data on citizen experiences in real time, offering a detailed view of satisfaction across all city districts and public services.
- With interactive maps and local configurations by city district, the mayor can identify challenges within minutes and make targeted decisions to enhance citizens’ quality of life.
- Satisfaction visualization by district allows for quick responses to specific needs and changes in citizen satisfaction, while customizable dashboards provide an intuitive overview of key indicators and trends.
From Data to Action – Enhancing Urban Life with LENS
LENS harnesses the power of data and artificial intelligence to create
actionable steps that enhance urban life.
From sentiment analysis to tailored recommendations, LENS allows cities to turn every data point into meaningful actions that improve the lives of citizens.
