ELEVATE EVERY EXPERIENCE

Delivers meaningful
results across all sectors

From first impression to final feedback – LENS covers the entire journey.

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FUTURE-READY SOLUTIONS

Three powerful suites for optimizing experiences across your business

Customer Experience

Create meaningful experiences that build trust, boost satisfaction, and drive long-term loyalty.
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Employee Experience

Listen, understand, and act on employee needs - all in one intelligent platform.
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Citizen Experience

Transform how people engage with their city through real-time feedback and inclusive, data-driven services.
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SMART GROWTH

Why Experience Management?

In today’s digital world, experience is not just a detail – it’s the foundation of business success.

Experience Management (XM) empowers organizations to systematically track, understand, and improve the experiences of customers, employees, and citizens across all touchpoints. It’s no longer enough to simply deliver a service – you need to create an experience that resonates.

How It's Used
Value That Matters

What benefits does LENS bring to your organization?

Deeper customer understanding

LENS uses smart analytics and segmentation to help you understand what your users want – even before they say it.

AI-powered decision support
Deeper customer understanding

LENS uses smart analytics and segmentation to help you understand what your users want – even before they say it.

Real-time insights & dashboards
Omnichannel engagement
Measurable Value

How does it impact your business?

Boosts satisfaction and loyalty

Happy users not only stay longer – they spread the word.

Reduces customer support costs
Increases revenue

LENS uses smart analytics and segmentation to help you understand what your users want – even before they say it.

Improves decision-making
Aligns teams and goals
Integrated Tools

Key Modules for Success

Client Database

Centralized overview of all your users and stakeholders.

Segmentation & Automation Rules

Target the right audience with precision and automate survey delivery.

Business Processes

Integrated with Flowable for full workflow digitalization and automation

Analytical Dashboard

Turn insights into action with real-time data visualization.

Survey Builder

Advanced, flexible tool for creating any type of questionnaire.

Journey Map

Visualize every step of the user journey in a dynamic, interactive way.

Pain Points & Opportunities

Detect issues and uncover growth opportunities in real time.

Mobile App

Engage users anytime, anywhere with our intuitive mobile experience.
Features

We have an awesome set of tools that allow you to easily manage

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Best customer support
Promotional financing plans.
Competitive first and second look approvals.
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Services

Tools and Services for Seamless Site

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Leading the Change

How are we revolutionizing industry experience

Retail

We help retailers create personalized, responsive experiences with AI insights, real-time feedback, and smart segmentation.

Automotive

LENS improves the automotive journey by revealing customer sentiment, resolving pain points, and building lasting loyalty.

Insurance

LENS transforms insurance by revealing friction points, personalizing communication, and empowering agents with data to boost loyalty and efficiency.

Government & Public Sector

Make public services efficient, transparent, and citizen-focused with real-time feedback and smart insights.

Creative Industries

Measure impact, engagement, and perception in real time — where creativity meets data for more resonant experiences.
Leading the Change

Redefine user journey management with LENS.

Archives

Categories

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Contact us
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Contact us